At runwayfunway.com, we are committed to ensuring customer satisfaction with your purchases. This Return and Refund Policy outlines our guidelines for returning products and requesting refunds. Please read this policy carefully to understand our practices.
By making a purchase on runwayfunway.com, you agree to the terms stated in this policy.
1. Return and Exchange Eligibility
1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within [number] days of receiving the order to request a return or exchange. We will replace the item or issue a refund as per your preference.
1.2. Wrong Item Received: If you receive the wrong item, please contact us within 8 days of receiving the order to request a return or exchange. We will send you the correct item or issue a refund if the product is no longer available.
1.3. Change of Mind: If you change your mind about a purchase, we accept returns within 30 days from the date of delivery. In such cases, you will be responsible for the return shipping costs, and a 15% restocking fee may apply.
2. Refund Process
2.1. Once we receive the returned item and it is inspected, we will notify you of the status of your refund.
2.2. Refunds will be processed within 12 days from the date of approval and will be issued to the original payment method used for the purchase.
2.3. Please note that the time it takes for the refund to be reflected in your account may vary based on your payment method and financial institution.
3. Return Instructions
To initiate a return, please follow these steps:
3.1. Contact our Customer Support team at unionoverseas11@rediffmail.com or +91 88593 40241 to notify us of the return or exchange request. Please provide the order number, item description, and reason for return.
3.2. We will provide you with a return shipping address and instructions if applicable.
3.3. Please ensure that the returned item is in its original condition, including packaging and any accessories, and securely packed to prevent damage during transit.
3.4. Ship the item to the provided address. You are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item received.
4. Cancellation Policy
You may cancel an order within 48 hours of placing it, provided that it has not yet been shipped. If the order has already been shipped, you may follow the return process outlined above.
